RETURN & REFUND POLICY

 

Returns, refund and exchange policies of MNV Collections

 

Thank you for shopping at MNV Collections.

If you are not entirely satisfied with your purchase, we're here to help. 

RETURNS:

  • You have 2 calendar days to return an item from the date you received it.
  • Returns will be offered only if there is a manufacturing defect in the product and not on the accessories. Please read return & refund policy in product description.  
  • To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Opened and used products will not be eligible for return or refund. 
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

 REFUNDS:

  • Once we receive your item, we will inspect it and notify you that we have received your returned product.
  • We will notify you on the status of your refund after inspecting the item. Tampered and damaged products will not be eligible for refunds. 
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

EXCHANGE & BUYBACK:

  • If you wish to exchange a product, please contact us at support@mnvcollections.com
  • You can send the product back to us though courier or hand deliver in person (only in Mumbai).
  • If you choose to courier it across, the shipping cost will be borne by the customer.
  • Once we inspect the purchased product, we will check its condition and give you an estimated value. 
  • You can choose to exchange it for another product at a mutually agreed price. 

SHIPPING:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US: